Live chat request
Unauthorized or improper use of this system may result in disciplinary action, as well as civil and criminal penalties.
Chat with your customers, send their details to your CRM, manage their orders and accept their payments – all that without leaving the Live Chat interface!Greeting should be professional while remaining friendly at the same time.A good example would be: Hi John, Thanks for contacting Kayako Support, how may I help you today? Find out as much as you can about them – look to see if they are a lead, currently trialling your product, existing paid customer, or if they don’t appear in your system at all and may have contacted the wrong company.Browse Marketplace Ed Kushins Home “Home Exchange is using the integrations with Google Analytics, which allows for a more in-depth look into the visitor base, and Facebook, which lets visitors login to chat with their Facebook accounts.” Henry Reith Infiniti Telecommunications “Adding Live Chat to our Magento store was easy!Customers can contact us quicker than by calling or sending emails.
Almost a fifth of customers rate long wait times as the most frustrating part of a live chat, according to our live chat statistics report. The only way to ensure this is by accepting the chat request as soon as you receive it.